1. Introduction

Welcome to Neurov AI. We are committed to protecting your personal data and respecting your privacy. This privacy policy outlines how we handle your personal information in accordance with Australian law when you visit our website or use our AI Lead Generation Solutions, and informs you of your privacy rights.

2. Important Information and Who We Are

Neurov AI operates in compliance with Australian privacy regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are the data controller responsible for your personal data.

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

• ● Identity Data: includes name, username, business name, job title.
• ● Contact Data: includes email address, telephone numbers, business address.
• ● Financial Data: includes payment details and transaction history.
• ● Technical Data: includes IP address, browser type and version, time zone setting, location, operating system, and platform.
• ● Usage Data: includes information about how you use our website and services.
• ● Marketing Data: includes your preferences in receiving marketing from us.
• ● Communications Data: includes communications between us and feedback you provide.

3A. Google Workspace User Data We Access and Process

As part of providing our AI Lead Generation Solutions integrated with Google Workspace, we access certain Google user data via authorized Workspace APIs. This data typically includes:

• ● User identity information (e.g., name, email address).
• ● Google Calendar data related to scheduling booked meetings.
• ● Other Workspace data necessary for qualifying leads and booking calendar events.

3B. Google API Data Limited Use Policy Compliance

Neurov AI's use of information received, and data obtained, from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We use your Google Workspace data only to provide or improve user-facing features described in our privacy policy and do not transfer this data except as necessary to provide or improve those features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

We do not use Google user data for advertising purposes or for developing, improving, or training generalized AI/ML models.

4. How Is Your Personal Data Collected?

We collect data through various methods:

• ● Direct interactions: When you fill in forms, correspond with us, or use our services.
• ● Automated technologies: As you interact with our website, we may automatically collect Technical Data about your browsing actions and patterns.
• ● Third parties: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

5. How We Use Your Personal Data

We only use your personal data when permitted by Australian law. Most commonly, we process your data:

• ● To perform the contract we are about to enter into or have entered into with you.
• ● When necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
• ● To comply with our legal obligations under Australian law.
• ● With your consent, where applicable.

Purposes for processing your data include:

• ● Providing and improving our AI Lead Generation Services.
• ● Managing our relationship with you.
• ● Administering and protecting our business and website.
• ● Delivering content and advertisements relevant to your interests.
• ● Measuring the effectiveness of our marketing and services.

5A. How We Use Google Workspace User Data

We use Google Workspace user data solely to:

• ● Deliver and manage calendar events that our users create or modify via our application.
• ● Provide and operate our AI-powered SMS lead qualification and calendar booking services.

Importantly, Neurov AI does not use any Google Workspace user data to develop, improve, or train our AI-powered SMS lead qualification models or other AI/ML models. All AI model development is based on data unrelated to Google Workspace user information.

5B. Data Sharing, Disclosure, and Transfers

We do not share or disclose your Google Workspace user data with third parties except in the following limited cases:

• ● With your explicit consent.
• ● To trusted service providers who assist us in operating our services (e.g., SMS gateway providers), under strict confidentiality and data protection agreements.
• ● When required by law or to protect our legal rights.

All third parties receiving Google user data from us are required to comply fully with Google's Limited Use policy and applicable Australian privacy laws.

6. Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in compliance with Australian data protection laws. These measures include encryption, access controls, and regular security assessments.

6A. Compliance with Google Workspace Limited Use Policy

Neurov AI confirms that:

• ● We comply fully with Google's Limited Use requirements, restricting the use of data obtained from Google Workspace APIs exclusively to authorized purposes.
• ● We do not use Google Workspace user data for advertising, selling, or any unauthorized purposes.
• ● We implement robust security and privacy controls to prevent unauthorized access or disclosure of Google user data.
• ● We retain Google user data only as long as necessary to provide our services or as required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements under Australian law. To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Legal Rights

Under Australian privacy law, you have rights regarding your personal data, including:

• ● The right to access your personal information we hold.
• ● The right to correct inaccurate or incomplete personal information.
• ● The right to request deletion of your personal information in certain circumstances.
• ● The right to object to the processing of your personal information.
• ● The right to data portability in certain circumstances.
• ● The right to withdraw consent where we rely on consent to process your information.
• ● The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. International Transfers

When we transfer your data internationally, we ensure compliance with Australian privacy laws, including the requirements for cross-border disclosure of personal information under the APPs. We implement appropriate safeguards to protect your information when transferred across borders.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.

11. Contact Details

If you have questions about this privacy policy or our privacy practices, please contact us:

• ● Email address: [email protected]
• ● Postal address: Brisbane, Australia, Unit 304, 10 Buchanan St. West End 4101

12. Changes to the Privacy Policy

We may update this privacy policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your interactions with our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

14. Children's Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.